Get an instant list of all tasks, campaigns and projects

Improve office efficiency and guard against missed deadlines

Balance personal and team workloads

Forecast work bottlenecks and quiet times

Get an 'instant snapshot' of individual and overall task progress

Improve customer satisfaction with automatic suggested deadline dates

Improve office productivity and profitability with automatic task time budgeting

Reduce staff/team management time

Boost management effectiveness

Monitor task work trends and statistics  

Making campaigns successful is the core of campaign management system. It was designed specifically for Managers, giving them direct access to the tools that make them productive. This dynamic system provides a winning approach to campaign management, combining functionality with sound experience. Campaign management was designed for managers by professionals, making it the most effective campaign product available for the contact management industry today.

Segmentation

Strengths

Offerings

Feedback

Strengths

Creating meaningful, campaigns segments and analyzing their usefulness is a key component to successful campaigns management. Campaign management offers several tools to give strength in this area like: 

Company / Clients Contacts

                        Creation of client’s database is one of the most important part of the campaign management. A complete and comprehensive contact detail converts your customer contact into a relation of reliability, loyalty and satisfaction. In our Campaign management you can keep track of your clients or business partners details with their contact person’s bio data on the following grounds

Company address book, which handles all data regarding companies or clients . Company or client’s logo can be saved in record

Contact persons can be defined for the companies. Contact persons can be maintained in a very well manner so that they can be utilized in future to turn your contacts in to relationship.

Sorting available on Company ID and Company Name

Search available by code, by name, by phone and by email address

Feed Back  

Complete reports available, which can give you complete overview about the company on the basis of

Contact Directory

Email Book

Phone Book

Company detail reports

Company summery reports

Contact persons report

Company’s work distribution plan

Project

            You can manage different projects of a single company in your contact management center, this modular approach to campaign management enables you to check and manage each and every segment in a deep controlled way. 

Managers can define Project details in very comprehensive and detailed manner

Project start date and End date

Project current status

Not started

In progress

Completed

Deferred

Project progress in percentage as it progresses

Reminder (playback wave or mp3 files). A reminder will be displayed according to the settings made by the user for a project also if there is an audio file stored to be played on that time then it will be played automatically as reminder

Data can be viewed on Project ID, Project Subject and Due Date basis

Search available by code, by date and by status

Legends available for better understanding of different Status of projects (Must start today/tomorrow, Start date over, Due today/tomorrow, Overdue, Completed)

 

Feed Back 

All statistical reports available to overview the projects of your companies

Project details

Project summery

Project periodic reports

Within a date range

Project reports status wise

Project not started

Projects started

Projects in progress

Projects completed

Projects deferred

Project periodic reports status wise

Within a time period

              Project not started

              Projects started

              Projects in progress

              Projects completed

              Projects deferred

Projects of a particular company

Available in different options

Project periodic reports

Project reports status wise

         Project not started

         Projects started

         Projects in progress

         Projects completed

         Projects deferred

Project periodic reports status wise

Within a time period

Project not started

Projects started

Projects in progress

Projects completed

Projects deferred

 

 

Campaign

            Different campaigns of a single company’s single project can be handled in your contact management center with the ease of professionalism and experience of knowledge base, this modular approach to campaign management enables you to check and manage each and every segment in a deep controlled way. 

Campaign detail

Campaign start date and End date

Campaign current status

Not started

In progress

Completed

Deferred

Campaign progress in percentage

Reminder (playback wave or mp3 files). A reminder will be displayed according to the settings made by the user for a project also if there is an audio  file stored to be played on that time then it will be played automatically as reminder

Data can be viewed on Campaign ID, Subject and Due Date basis

Search available by code, by date and by status

Legends available for better understanding of different Status of campaigns (Must start today/tomorrow, Start date over, Due today/tomorrow, Overdue, Completed)

Incoming call rate

All the Campaign charges for inbound calls can be given while defining campaigns

 

Feed Back

 Statistical reports give a complete and summarized overview of the campaigns

Campaign details

Campaign summery

Campaign periodic reports

Within a date range

Campaign reports status wise

Campaign not started

Campaign started

Campaign in progress

Campaign completed

Campaign deferred

Campaign periodic reports status wise

Within a time period

Campaign not started

Campaign started

Campaign in progress

Campaign completed

Campaign deferred

Campaign of a particular Project

Available in different options

Campaign periodic reports

Campaign reports status wise

Campaign not started

Campaign started

Campaign in progress

Campaign completed

Campaign deferred

Campaign periodic reports status wise

Within a time period

Campaign not started

Campaign started

Campaign in progress

Campaign completed

Campaign deferred

Campaign of a particular Project and Company

Available in different options

Campaign periodic reports

Campaign reports status wise

       Campaign not started

       Campaign started

       Campaign in progress

       Campaign completed

       Campaign deferred

Campaign periodic reports status wise

Within a time period

Campaign not started

Campaign started

Campaign in progress

Campaign completed

Campaign deferred

 Assignment / Task

            Under the different campaigns you can create any number of tasks to be performed. In this section you can assign agents for a particular task of a campaign. Each agent’s status of free or busy is online available for the manager’s easiness, this agent’s schedule is available in GUI style so that makes it more interactive and easy to pick the suitable agent for a particular task.

Assignment / Task detail

Assignment / Task start date and End date

Assignment / Task current status

Not started

In progress

Completed

Deferred

Assignment / Task progress in percentage

Shift wise Assignment  / Task

Daily start and end time

Agent assignment

Station assignment to agent

Search for free agent

Search for free station

Manipulate agent’s schedule

Auto team creation

Reminder (playback wave or mp3 files). A reminder will be displayed according to the settings made by the user for a task / assignment also if there is an audio file stored to be played on that time then it will be played automatically as reminder

Data can be viewed on Task / Assignment ID, Subject and Due Date basis

Search available by code, by date and by status

Legends available for better understanding of different Status of tasks / assignments (Must start today/tomorrow, Start date over, Due today/tomorrow, Overdue, Completed)

 

Feed Back

Task management reports give a full picture of task activity all phases

Task / Assignment details

Task / Assignment summery

Task / Assignment periodic reports

Within a date range

Task / Assignment reports status wise

Task / Assignment not started

Task / Assignment started

Task / Assignment in progress

Task / Assignment completed

Task / Assignment deferred

Task / Assignment periodic reports status wise

Within a time period

Task / Assignment not started

Task / Assignment started

Task / Assignment in progress

Task / Assignment completed

Task / Assignment deferred

Task / Assignment of a particular Campaign

Available in different options

Task / Assignment periodic reports

Campaign reports status wise

Task / Assignment not started

Task / Assignment started

Task / Assignment in progress

Task / Assignment completed

Task / Assignment deferred

Task / Assignment periodic reports status wise

Within a time period

Task / Assignment not started

Task / Assignment started

Task / Assignment in progress

Task / Assignment completed

Task / Assignment deferred

Task / Assignment of a particular Campaign, Project and Company

Available in different options

Task / Assignment periodic reports

Task / Assignment reports status wise

Task / Assignment not started

Task / Assignment started

Task / Assignment in progress

Task / Assignment completed

Task / Assignment deferred

Task / Assignment periodic reports status    wise

Within a time period

Task / Assignment not started

Task / Assignment started

Task / Assignment  in progress

Task / Assignment completed

Task / Assignment deferred 

Agent / User

Agent personal detail can be given in detail

Agent photograph can also be stored to make the data comprehensive

All the data can be viewed on the basis of Agent ID, Agent Name, phone, department, shift and skill

Agent wizard creates user with ease and fast

A comprehensive system of agents rights (View, Create, Edit, Delete) is available to cover for each activity in the system

A very comprehensive agent scheduling is provided in the system, which will enable the managers to manage their agents in a very flexible and easy way. Agents can be viewed for task assignment with the statuses of

Free Agents (with complete schedule)

Busy Agents (with complete GUI based Schedule)

All statuses (both free and busy agents will be viewed)

Complete reporting tool will allow you to view the agents in detail

 Agent’s Schedule

Graphical representation is available of agent’s schedule

Agent’s tasks will be highlighted with their details and status (Not Started, In Progress, Completed, Deferred)

Complete reporting tool will allow you to view the agent’s schedule in detail

 

Station / Extensions

All the extensions can be defined in this form, which will be updated for agent’s scheduling

Data can be viewed on the basis of Station / Extension No, Station / Extension Name and Agent Name

Station’s / Extension’s Schedule

Graphical representation is available.

Station’s / Extension’s tasks will be highlighted with their details and status (Not Started, In Progress, Completed, Deferred)

Complete reporting tool will allow you to view the station’s schedule in detail

 

Offerings

            Campaign management system offers a lot of other options to manage a contact center in depth with full control over other segments of contact management center, which are explained below

Department

Different departments can be opened in the system to support the system in intelligent call routing 

Shift

Different shifts can be defined for proper scheduling of designated tasks / assignments

Data can be viewed on the basis of Shift ID, Time In and Time out

Team

Teams are automatically prepared while scheduling task and its agents

Team members list can be viewed in reports

Data can be viewed on Team ID, Team Alias, Company, Project, Campaign and assignment

 

ACD Group

ACD Group detail can be defined to make the intelligent routing work properly

Data can be viewed on the basis of Group ID and Group Name

 

Trunk Group

Trunk Group detail is properly saved in the system so that call can be routed to their proper destination and agent

Data cane be viewed on the basis of Group ID and Group Name

Area

Area code detail

Sorting available on Area Code, Area Name, Charges and Area Type 

Call Charges

Pulse based and Slab based calls charges calculation

Incoming and Outgoing calls charges calculation separately

Selection criteria available on Date, Station and Campaign

Calculation based on fixed rates and area rates

Toll free numbers can be defined for tariff calculation exemption

Holiday

Holiday packages can be defined to handle the tariff during holidays

Data can be viewed on the basis of Holiday package ID and Holiday name.

Soft Technology System Requirements

Voice modem, sound card and a normal Telephone line. 

Windows  2000, XP

Appropriate Voice modem driver must be installed

TAPI compliant (100%) telephony device. This includes most voice modems (2000/XP only) or a professional telephony card (e g. Dialogic etc.).  

Database Interface

• Microsoft Access

• Microsoft SQL Server   

                Compatibility

            Siemens

            Panasonic

            Nortel

System Requirements

Windows.

Pentium  or above with at least 1 GB RAM (higher requirements apply for multiple line installations).

TAPI compliant (100%) telephony device. This includes most voice modems (2000/XP only) or a professional telephony card (e.g. Dialogic etc.).

[Optional] Internet Connection [to forward by email]

[Optional] Web site (on local or remote server) [for Internet Access Pages]