Recording two-way conversations during a normal call process. All or selective calls to and from organization are recorded and stored for easy playback.  

Hardware Technology

Designed with completely modular structure. Four to several thousand channels.
Total recording solution provides continuous recording of all conversations and over the phone transactions. This is the most reliable and secure method to ensure that absolutely nothing is missed.
Schedule recording programmed to record only the time frame you want. Calls to be recorded can be selected by extension / station number, time, date, or other specified parameters. This solution can significantly reduce the recording load, enable easy management and maintenance of the calls recorded.

This technology empowers your agent to archive recording while a call in progress. The agent can also add information about the call, such as customer ID or transaction ID for enhanced search and playback. 

Online monitoring enables supervisor to monitor and evaluate live customer interactions, and is possible from any workstation or remote phone. With this method, the system can become an efficient tool for continually improving the quality of your service.

 Most of the recording systems offer a very limited option in transporting voice recordings from one location to another. Usually, the user would have to make couple of the recordings, and then physically transfer them to the requested destination. With this solution, this is no longer necessary. Voice tags can be sent via email to computers with Internet access. And authorized personnel can receive voice tags locally or globally within seconds via email.

The system can be easily connected to the company’s LAN / WAN, which even more ways to access and share voice recordings. Branch offices anywhere in the world can have the same flexibility in managing and transferring voice recording that they have with data. 

Modern communication recording applications require an extremely efficient search process. With this system past recordings can be retrieved and played back over the LAN / WAN or a touch-tone telephone. Search parameters such as date, time, extension number, customer ID and so forth can be selected. Authorized users can retrieve and playback voice recordings immediately at their workstations or remote phones, thus avoiding trips to the system room and endless search hours.

 System supports a wide range of storage devices DAT, MO and DVD-RAM. The jukebox is also available for organizations that require online access to months or even years of recordings. With new and improved storage devices being continually introduced and with this system open access-recording platform, the user now can utilize advanced storage devices that will be available in the future. 

System offers a new approach to data storage reliability with the option of RAID-1, RAID-5 plus DAT, MO and DVD-RAM mirroring. An optional hot standby unit can be added for providing complete security of the recording system. An automatic system alarm via the voice-recording server itself and via any remote telephone is a standard feature, enabling an additional level of security.

Our system is the industry’s most open and scalable voice recording system. It can be customized to fit into any working environment, with future expandability to fulfill the rapidly growing and dynamic needs of today’s organizations. Our highly trained professionals are always available to provide a full range of services including operational and technology consulting and computer telephony integration services.